Stupid Customer Tricks: My colleagues were discussing the frustrations we sometimes encounter dealing with people, over the phone or in person, who really should not be let out of the house, much less anywhere within a mile of an airport.
Today's example: Customer didn't get the service she wanted. She had not followed the instructions on the website. Therefore, she declared, we were racist.
There is a leap in logic there that escapes me.
Am I stupid, or is she racist?